Refund Policy

Last updated: March 25, 2023

Thank you for shopping at BrackenHill. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy explains the circumstances under which we may provide refunds. This policy will provide detailed information about the process and requirements for returns and refunds.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Receipt or proof of purchase is required to complete your return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at the following:

• Website: brackenhill.site
• Phone: +39 06 678 7756
• Address: Via Margherita, 47, Rome, 00187, Italy

Non-Refundable Items

Some items are non-refundable and non-exchangeable. These include gift cards and food items that have already been prepared and/or are perishable.

Exchanges

If your item is defective or damaged, we will exchange the item for the same product. Please contact us within 48 hours of receiving your product to begin the process.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Restocking Fee

We do not charge a restocking fee for returned items. However, we reserve the right to charge a reasonable fee if an item is returned in a condition that requires extensive cleaning or repair before it can be resold.

Amendments to this Policy

BrackenHill reserves the right to update or change our Refund Policy at any time. Any amendments will be posted on our website. It is the customer’s responsibility to periodically review this policy for any changes.